Returns & refunds

Made to order

Every item is printed just for you after you place your order. Because of this, we can't accept returns or exchanges for change of mind, or if the wrong size or color was ordered.

Please check the size chart in the product photos before ordering: it lists the exact width and length of each size. If you're unsure, message us at our contact email before you order and we'll help you pick.

What we replace or refund

We'll make it right at no cost to you if your order:

• arrives damaged (for example torn, stained or with holes);
• has a printing defect: a misprint, a blurry, faded, cracked or peeling print, or a print in the wrong place;
• is not what you ordered: a different design, product, size or color than the one on your order;
• is lost in transit, as confirmed by the carrier.

You choose a free replacement or a full refund of the affected item, including its share of shipping. You don't need to send the item back: photos are enough.

What isn't covered

• The wrong size or color chosen at checkout, or a change of mind.
• Small color differences between your screen and the garment. Garment-dyed fabric varies slightly from batch to batch, and that is part of its look.
• Damage caused by washing or drying against the care instructions, or normal wear.
• Problems reported more than 30 days after delivery.
• Packages refused, not collected, or sent to an incorrect address given at checkout (see our Shipping policy).

How to request a replacement or refund

1. Email our contact email within 30 days of delivery with your order number (it starts with TD-).
2. Attach clear photos of the problem, of the whole item, and of the size label inside the collar.
3. We reply within 1–2 business days, confirm what we'll do, and send the replacement into production or issue the refund.

Replacements are printed and shipped with the same processing and delivery times as a new order, at no cost to you.

Cancellations

You can cancel your order for a full refund within 1 hour of placing it. Email our contact email with your order number. After that, the order is already in production and can't be canceled. You can still contact us if something arrives damaged, defective or wrong.

Refunds

Approved refunds go back to your original payment method through PayPal: your PayPal balance, or the debit or credit card you paid with. We send the refund within 2 business days of approval. Your bank or PayPal usually shows it within 5–10 business days, depending on your bank.

Refunds are made in US dollars, the currency you paid in. If your bank converted the payment, the amount you get back can differ slightly because of exchange rates.

Sale and discounted items

Items bought on sale or with a discount are covered exactly the same way. Refunds are for the amount you actually paid.

Gifts

If you received one of our items as a gift and it arrived damaged, defective or wrong, the buyer can contact us with the order number, or you can contact us with the order number and photos and we'll arrange a replacement.

Returning items

We don't have a return address for exchanges. Please don't send items back unless we ask you to: items sent without our agreement can't be refunded.

PayPal disputes

If something's wrong, please contact us first. We answer every message and can usually fix it faster than a dispute. Your purchase is also protected by PayPal's Buyer Protection, and you can open a dispute with PayPal if we haven't resolved your problem.

Your legal rights

This policy doesn't limit any rights you have under the consumer law of your country. Where local law gives you additional rights (for example for faulty goods), those rights apply.

Contact

TeeDesigns Creative · our contact email